FAQs Surrounding COVID-19 Impact
Q: How do I donate my 20-21 subscription or tickets back to the Symphony?
A: The WVSO is deeply grateful for those who choose to donate their tickets back. Patrons who donate tickets will receive an acknowledgement for their charitable contribution. Symphony staff will be making phone calls to touch base with subscribers beginning later this week. If you’d like to speak with someone directly and immediately, contact Amanda McDonald, Marketing Director, at 304.957.9880 or amcdonald@wvsymphony.org, or the Clay Center Box Office at 304.561.3570 or boxoffice@theclaycenter.org, to discuss subscription options.
Q: Can I receive a refund for my 20-21 subscription?
A: While the WVSO appreciates those who donate their tickets back to the Symphony during this trying time, they also understand some subscribers may want a refund for the cancelled concerts. Subscribers are eligible for a refund, and those interested should contact the Clay Center Box Office at 304.561.3570 or boxoffice@theclaycenter.org, to discuss subscriptions and refunds.
Q: I have credit or vouchers from the 19-20 season. Will that credit or voucher(s) be available and applicable to the 21-22 Season?
A: Yes, vouchers will be honored. However, the most impactful thing patrons can do right now is to donate the value of any credit(s) or voucher(s) back to the Symphony. To explore available options, please contact Amanda McDonald, Marketing Director, at 304.957.9880 or amcdonald@wvsymphony.org.
Q: Are the Symphony’s education programs affected as well?
A: Our partnership with Kanawha County Schools is continuing throughout the current school year. Additionally, the Symphony is excited to produce and record a new Young People’s Concert. Details will be released as soon as possible.
Q: Whom do I call with questions? Is the Clay Center Box Office still open?
A: Contact Amanda McDonald, Marketing Director, at 304.957.9880 or amcdonald@wvsymphony.org, or the Clay Center Box Office at 304.561.3570 or boxoffice@theclaycenter.org to discuss subscription options. The Clay Center Box Office hours are currently phone only, Tuesday-Saturday from 9 a.m. to 4 p.m. and Sunday from 12 p.m. to 4 p.m. Patrons are encouraged to leave a message if calling on Monday and times in which the box office is closed, and someone will return your call as soon as possible.
The West Virginia Symphony Orchestra is West Virginia’s premier performing arts organization, presenting classical, pops, and chamber-music concerts annually throughout the Mountain State. The WVSO is a proud member of the community and enriches the region by providing affordable, high-quality concerts, collaborations with West Virginia arts organizations and a nationally award-winning education program.
